At the time of delivery, it is necessary to ensure all items ordered are included in the shipment. Please note: pieces like fillers, moldings, etc. may be packaged together. All cabinets are packaged in their own individual carton. If anything is missing from your order, it must be noted at the time of delivery on the driver's Bill of Lading (BOL). If the driver refuses to wait for you to count to ensure all pieces are with delivery, please be sure to write 'Driver would not wait so I can check that all items on my order were delivered on Bill of Lading, and have the driver give you a signed copy. If an item is not noted as missing on this BOL, we will be unable to honor a replacement at no charge. Please make sure to obtain a copy of the BOL with the driver's signature.
Please take pictures to show the details of the damaged items, if necessary.
At the time of delivery, please check each box for visible damage. Any obvious shipping damage to the outside boxes must be noted on the driver's BOL to file a claim. Carrier companies are required to allow inspection of the boxes for damage, as well as count up all pieces to verify your order is complete. You have 7 days to report any concealed damages. Please mark any visible damages on the driver's Bill of Lading.
If there is an item missing or visibly damaged on the delivery marked on the BOL, please make sure to scan/email the BOL to order@KBFmore.com at your earliest convenience so we may process a replacement.