Why buy from us?
We manufacture high-quality cabinets and offer custom options for your project's needs. We also provide professional design and quote services at no cost to you.
How do I contact customer service?
What are your operating hours?
Monday through Friday, 8:00am - 5:00pm Central Standard Time.
Do you offer kitchen design services?
Yes. We offer free kitchen design services. Our award designer will help you design a functional and elegant kitchen with 3D renderings of your kitchen and total detail quote for your order via email. The typical turn around time for kitchen design is within two business days. Our free design service also includes two free revisions. Subsequent revisions will require a retainer deposit on your project.
Do you offer discounts for professional contractors?
Yes. Our Professional Services Program provides discounted cabinet pricing to contractors, designers, builders, developers, and property management groups. Please visit the “Professional Services” page to get started.
Can I pick up my order directly from the factory?
Yes, we can accommodate pick up orders with advanced notice. Please call to arrange a pick up time.
Do you charge sales tax on orders?
Yes, we charge sales tax on orders if you do not have tax exemptions.
How do I check the status of my order or track my order?
You will receive an order tracking email the day after your order ships. Please refer to the tracking information in this email.
Do you offer volume discounts?
Call our representatives at 312-226-5861 for bulk purchase pricing.
Pick Up & Delivery
Which orders qualify for free shipping?
Orders in a single door style will qualify for free shipping if they exceed a $3,000 subtotal after any discount codes are applied and before tax charged. Additional shipping charge may apply if total cabinets exceed 35 cabinets due to carrier freight volume restrictions.
Where do you ship?
We ship to the 48 continental states only. Customers must make special arrangements for deliveries to non-surcharged areas or restricted access areas, including locations that commercial vehicle access is restricted such as: lanes or alleys too narrow for trucks, islands, gated communities restricting trucks, certain metropolitan areas, remote locations, or unpaved roads.
How are cabinet orders shipped?
Full cabinet orders and single large cabinet items/accessories will be shipped with a national common freight carrier. Once you receive tracking information, please set up a delivery appointment directly with the carrier, Saturday/Sunday deliveries are not available. Please note deliveries are curbside and no inside delivery is available, we suggest having someone available to assist on the delivery day. If the recommended lift-gate option is not added to your order, you may be responsible to help the driver offload the cabinets from the truck.
What are the procedures for accepting a cabinet delivery?
At the time of delivery, it is necessary to ensure all items ordered are included in the shipment. Please note: pieces like fillers, moldings, etc. may be packaged together. All cabinets are packaged in their own individual carton. If anything is missing from your order, it must be noted at the time of delivery on the driver's Bill of Lading (BOL). If the driver refuses to wait for you to count to ensure all pieces are with delivery, please be sure to write 'Driver would not wait so I can check that all items on my order were delivered on Bill of Lading, and have the driver give you a signed copy. If an item is not noted as missing on this BOL, we will be unable to honor a replacement at no charge. Please make sure to obtain a copy of the BOL with the driver's signature.
Please take pictures to show the details of the damaged items, if necessary.
At the time of delivery, please check each box for visible damage. Any obvious shipping damage to the outside boxes must be noted on the driver's BOL to file a claim. Carrier companies are required to allow inspection of the boxes for damage, as well as count up all pieces to verify your order is complete. You have 7 days to report any concealed damages. Please mark any visible damages on the driver's Bill of Lading.
If there is an item missing or visibly damaged on the delivery marked on the BOL, please make sure to scan/email the BOL to order@KBFmore.com at your earliest convenience so we may process a replacement.
How much does shipping cost?
Your shipping price is based on your order and location. For your convenience, we have integrated an automatic shipping calculator on the shopping cart checkout screen. Simply select the cabinets and accessories you are interested in purchasing and enter your delivery address information for an instant shipping rate.
How long does it take to receive my cabinets?
Orders in stock will be processed immediately. It usually takes around 2 weeks for stock cabinet orders to arrive. It usually takes around 6-8 weeks for Semi-Custom Frame Cabinets or Euro-Custom Frameless Cabinets orders. It will take around 10 weeks for Classic-Custom Frameless Cabinet orders. Please note Saturday/Sunday deliveries are not available. All cabinet deliveries are curbside; inside delivery is not available.
How long does it take to receive door samples?
All door samples ship via Fed-Ex or UPS. The standard lead time is 3-7 business days for stock cabinet samples and 2 weeks for custom cabinet samples.
What if my cabinets are shipped damaged or items are missing?
Every effort is made to ensure that your items arrive undamaged. Unfortunately, on occasion, there are conditions beyond our control that can cause damage during shipping. Please indicate on the driver's bill of lading (BOL) any missing or visibly damaged items from your order. If an item is missing on delivery, you must indicate this on the freight company's bill of lading to process a claim. Missing item claims will not be honored if the specific missing item(s) was not indicated on the bill of lading at the time of the delivery. Also at the time of delivery, if you notice any visible damage to the cartons, this must be documented on the driver's BOL to file a claim. If you suspect that there might be concealed damage, please note that on the bill of lading as well. If any problems were indicated on the bill of lading, please email us at order@KBFmore.com and call us at 312-226-5861 to inform us of the problem. All claims must be made within 7 days of the delivery or they will not be honored. KBFmore is only responsible for providing replacement parts/items. We will not be able to reimburse any additional labor costs incurred by the customer to repair or replace damaged items. Please do not assemble or install any damaged items, doing so will void a replacement claim. We will work with the manufacturer to provide replacements as quickly as possible, the typical lead time is 7-14 business days.
What if my cabinets are delivered and I discover concealed damage?
If you find any concealed damage please email us at order@KBFmore.com within 7 days of delivery to inform us of the damage. Please include in your email the date of delivery, the item(s) that were damaged, a description of damaged items, and a labeled digital photo of all damaged items. This is necessary for us to process a freight claim. All damage claims must be properly submitted to us within 7 days of delivery otherwise replacements will not be honored at no charge. Please do not discard damaged/defective products, in most cases, you will be required to return these items, however, we will provide you with paid return postage. KBFmore is only responsible for providing replacement parts/items, we will not be able to reimburse any additional labor costs incurred by the customer to repair or replace damaged items. Please do not assemble or install any damaged items, doing so will void a replacement claim. We will work with the manufacturer to provide replacements as quickly as possible; the typical lead time is 7-14 business days.